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Trari › CBC News
News 64K views since yesterday

CBC's restaurant tests find barriers from menus to washrooms

Marketplace sends blind and wheelchair-using testers into Ontario chains, finding inaccessible ordering systems, obstructed entrances and gaps in staff training.

Channel: CBC News Story of Trari Newsroom

Why this story? One of CBC News's most watched videos since yesterday, with 63,614 views.

The dining divide: Testing your favourite restaurant chains | MarketplaceThe dining divide: Testing your favourite restaurant chains | Marketplace

Things we can learn from the video

Press to jump

  1. 1:40Fast-food tests find no braille menus at visited locations and no audio guidance on ordering or drink systems.
  2. 4:16David Lepofsky argues Ontario's accessibility rules leave loopholes and lack effective enforcement.
  3. 5:52Hampson's navigation tests reveal unmarked facilities and an emergency exit leading into an active drive-thru lane.
  4. 13:00Wheelchair users encounter inaccessible door controls, tight seating and obstructed washroom transfer paths.
  5. 17:50Marketplace reviews official responses and reports that selected restaurants added accessible door hardware and tactile signs.
  6. 19:16Maayan Ziv explains how AccessNow's community mapping records accessibility information about public spaces.

Robert Hampson is trying to navigate a restaurant when an unmarked emergency exit takes him into an active drive-thru lane. A driver calls out: "You're in the drive-thru!"

The encounter is part of CBC News's Marketplace investigation into whether popular restaurant chains can serve customers with disabilities. Reporter Asha Tomlinson follows testers whose visits reveal obstacles well beyond getting through the front door.

According to the report, none of the fast-food locations Hampson visits provides a braille menu. Touchscreens and drink dispensers lack audio guidance, leaving basic tasks such as choosing a meal and getting a drink inaccessible to a blind customer using them independently. The tests include A&W, McDonald's, Thai Express, Tim Hortons and Wendy's locations.

Wheelchair users Ruth Wallace and encounter a different set of barriers during full-service restaurant visits: broken, missing or blocked push-to-open buttons, tight seating arrangements and washrooms with obstructed transfer paths. The chains tested include Swiss Chalet, Boston Pizza, Earls and The Keg.

Marketplace also questions employees about accessibility training, reporting limited awareness at multiple restaurants. Disability advocate argues that Ontario's accessibility framework and building rules have narrow requirements, loopholes and weak enforcement. His criticism shifts the investigation from individual encounters to the standards meant to prevent them.

The report closes with corporate and Ontario government responses, and some tangible changes: Marketplace says selected restaurants installed accessible door hardware and tactile washroom signs following its investigation. AccessNow founder Maayan Ziv also demonstrates community mapping efforts that let people record accessibility features before someone else makes the trip.

Published on Trari

Where next?

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The facts
Channel
CBC News
Subscribers
4,780,000
Channel views, last 7 days
17,304,484
Channel views, pace per day
2,042,016 (on a normal day: 2,389,945)
Video published
November 7, 2026
Video views so far
73,298 (less than a day online)
Video views, pace per day
63,624

The numbers

The Marketplace investigation drew about 64,000 views since yesterday, the most among CBC News's uploads from the past two days.

subscribers
4,780,000
no significant change in the last 7 days
total views
3,389,794,701
views per day
2,042,016
typical day: 2,389,945
the video
views
73,298
likes
510
comments
82
days online
1
subscribers: this channel and similar channels
TMZ
5,210,000
Daily Mail World
5,030,000
Global News
4,930,000
CBC News
4,780,000
Associated Press
4,710,000
Reuters
4,380,000
As of November 8, 2026 · Data source: Trari Social News, Trari Traffic Trends and Ranking Platform, Google YouTube
Subscriber, view, like and comment counts are YouTube's. Rates, usual days, rankings, comparisons and categories are Trari's own calculations.
Developed with YouTube

💡 Test your knowledge

In which Canadian province does Marketplace conduct these restaurant tests?