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Guadalajara's dirty tap water brings extra bills for homes and shops

Residents describe sediment, sewage smells and unreliable supply, while buying bottled water and paying to clean storage tanks.

Channel: NMás ·

MexicoStory of October 27, 2026Trari Newsroom

Why this story? One of NMás's most watched videos since yesterday, with 3,566 views.

NMás: N+, the news brand of TelevisaUnivision in Mexico. 9.4M subscribers and 8.4B views.

Persiste el problema del agua contaminada en Guadalajara, Jalisco

Water bills are still arriving, but Guadalajara residents and business owners say the supply they pay for is leaving them with additional expenses: bottled water, tanker deliveries and cleaning for their storage tanks.

Mexico's NMás reports complaints of dirty water and shortages across the metropolitan area of Guadalajara, the capital of the western state of Jalisco. Reporter Elizabeth Mávil follows the problem from an underground storage tank to households and a hair salon struggling with unreliable service.

In the Américas neighborhood, tank cleaner Julián Carrillo pumps out visibly murky water containing dirt. He says it smells like sewage and describes it as mixed with wastewater, something he says he has not encountered in more than four decades of work. His account describes the smell and appearance, rather than establishing what contaminants are present.

Demand for cleaning has increased, the report says, while filters and replacement equipment have become harder to find and more expensive.

Resident Alexia Flores says water containing sediment and dirt has caused skin irritation and itching. Her household has stopped bathing directly with tap water and switched to large bottles. Adriana Sánchez describes a recurring problem: cloudy water with sandy residue when she opens the faucet.

For businesses, the difficulty is not only water quality but knowing when any supply will arrive. Salon owner Saúl Zambrano says authorities are not following their announced schedule for rotating water service. Merchants show their water bills while describing losses linked to poor quality and interruptions.

Residents are calling for an immediate response from local authorities to stop the continuing expense of buying replacement water.

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