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IrelandWhat happens after an Uber safety complaint? Passengers tell 60 Minutes
Adam Hegarty's investigation follows women's accounts of assault through complaint calls, police investigations and demands for stronger oversight.
60 Minutes Australia
Story of Why this story? One of the most watched videos since yesterday, with 141,116 views.
Is it safe to get in an Uber? | 60 Minutes Australia
Things we can learn from the video
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- 3:30Sandra recounts an assault at her front door; the report later covers her attacker's conviction.
- 9:23Taylor Mostacci describes an indecent assault and shares her recorded complaint call.
- 13:42ACT Police acknowledge initial investigation failures before the case led to a successful prosecution.
- 18:34Shebah chief executive Sarah Stewart discusses demand for the women-only rideshare service.
- 20:10Lily recounts calling emergency services during a ride to secure her release at a police station.
- 21:44The programme examines a NSW audit's findings on complaints and continued driver access to the platform.
Taylor Mostacci's recorded complaint call puts a passenger's experience at the centre of 60 Minutes Australia's investigation into rideshare safety. She describes being indecently touched while leaving an Australian National University event, then trying to get what happened properly addressed.
The report follows her account through to the police response. ACT Police Detective Acting Inspector Amy Lindner acknowledges mistakes in the initial investigation: "We did absolutely fail in that instance." The programme reports that the case ultimately led to a successful prosecution.
Adam Hegarty's "Is it safe to get in an Uber? | 60 Minutes Australia" has drawn about 140,000 views in its opening 22 hours. Rather than offering a simple yes-or-no answer, it examines what happens when a passenger reports misconduct, and whether the systems meant to protect the next passenger act decisively enough.
Sandra recounts being assaulted at her front door after a ride in Adelaide. The report shows the aftermath of court proceedings in which her attacker was convicted and jailed. Another passenger, Lily, describes calling emergency services during an ordeal in which she was touched inappropriately and pressured to visit an ATM. She says the call secured her release at a police station.
The investigation also examines a NSW safety audit that, according to the programme, found drivers usually remained active after sexual misconduct complaints. Transport Minister John Graham warns that services failing to meet reporting obligations face regulatory intervention. In the United States, Congresswoman Debbie Dingell argues that credible evidence of harassment should trigger immediate removal from the platform.
Hegarty also rides with women-only service Shebah and speaks with chief executive Sarah Stewart about passenger demand. Back in Sydney, young women describe the precautions they take when travelling alone, showing how much of the responsibility for feeling safe they already carry themselves.
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- Channel
- 60 Minutes Australia
- Subscribers
- 6,750,000
- Channel views, last 7 days
- 7,751,664
- Channel views, pace per day
- 1,083,356 (on a normal day: 1,060,402)
- Video published
- November 1, 2026
- Video views so far
- 120,674 (less than a day online)
- Video views, pace per day
- 139,160
The numbers
The investigation drew a substantial audience in its first hours. Viewing across 60 Minutes Australia's channel remains close to its usual daily level.
