Service NSW asks customers to delay visits amid Microsoft outage

10 News follows the disruption beyond office inboxes, with a later bulletin reporting that some Outlook access was returning.

Channel: 10 News Story of November 14, 2026Trari Newsroom

Why this story? The video opened at a pace of 51,798 views a day, 15 times a normal first day on this channel (3,498).

Global Microsoft Outage Continues To Cause Chaos As It Impacts Millions | 10 News

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An early finish for some office workers meant a longer wait for people needing government services. In 10 News reporter Alice Hogg's account of the Microsoft outage, Service NSW asked customers to put off visiting its service centres.

The disruption affected Outlook, Teams and Copilot, leaving Australian workers without familiar tools for much of the day. One man interviewed on the street summed up his experience: "Day was pretty much over when we found out that Microsoft was down for the day."

For Service NSW customers, the consequences extended beyond missed messages. The agency handles everyday government transactions, including licence renewals and applications for permits.

Home Affairs Minister Tony Burke said the incident appeared to involve a software update gone wrong rather than a cyberattack. He drew a comparison with the CrowdStrike disruption of 2024, without suggesting that CrowdStrike was responsible for this outage.

The report drew nearly 50,000 views in its first 21 hours, roughly fifteen times the channel's usual first-day Shorts audience. Comments included familiar restart jokes alongside questions about dependence on a small number of technology providers.

There was a recovery update in 10's later news bulletin: Microsoft said some Outlook web pages were returning, with some users regaining access to email.

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Service NSW asks customers to delay visits amid Microsoft outage The full story on Trari: https://trari.com/en/story/10newsau-36433/

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The numbers

The outage report drew an unusually large early audience for a 10 News Short, with a much busier comment section than usual.

the video's first day

usual first day here

3,498

this video

51,798

subscribers

1,150,000

no significant change in the last 7 days

total views

965,300,062

views per day

650,493

typical day: 370,399

the video

views

49,171

likes

137

comments

111

days online

1

subscribers: this channel and similar channels

7 News Spotlight

1,210,000

CNN 10

1,200,000

TLDR News Global

1,200,000

Hook Global

1,200,000

10 News

1,150,000

TLDR News EU

1,150,000

As of November 14, 2026 · Data source: Trari Social News, Trari Traffic Trends and Ranking Platform, Google YouTube

Subscriber, view, like and comment counts are YouTube's. Rates, usual days, rankings, comparisons and categories are Trari's own calculations.